Privacy Policy suka2cuci – Personal Data Protection for Malaysian Members

suka2cuci collects several categories of personal information from its members. Below is a full breakdown of the data we may collect and the reasons for doing so:

1.1 Registration Information

When you register a suka2cuci account, we collect the following information:

This information is required to create your account, verify your identity, confirm that you meet the minimum age requirement (21 years old), and communicate with you regarding your account and transactions.

1.2 Financial Information

To process deposits and withdrawals, we record transaction details including the payment method used (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX Maybank2u, CIMB Clicks), transaction amount, date and time, and transaction reference number. suka2cuci does not store your full bank account details or credit/debit card numbers. All payment processing is handled through secure, compliance-certified payment gateways.

1.3 Platform Activity Information

When you use the suka2cuci platform, we automatically record your gaming activity, including games played, session duration, bets placed, and wins and losses. This data is used for technical support, fraud detection, bonus management, and regulatory compliance purposes.

1.4 Technical Data

Like most online platforms, suka2cuci automatically collects certain technical data when you access our platform:

• Your device's IP address (used for fraud detection and geo-restriction purposes)
• Browser type and operating system
• Device name and version (for mobile experience optimisation)
• Pages visited and time spent on each page
• Session and preference cookies

Every piece of data that suka2cuci collected is used solely for legitimate purposes that are directly relevant to the services we provide. The following outlines the specific purposes for which your data is used:

• Account Management: Creating and maintaining your account, processing logins, verifying your identity, and managing your password and account security.
• Transaction Processing: Processes deposits via Touch 'n Go eWallet, GrabPay, DuitNow, and other local payment methods; processes withdrawals to your account; sends receipts and transaction statements.
• Bonus & Promotions Services: Determining bonus eligibility, calculating and crediting daily cashback, sports rebates, and welcome bonuses; and ensuring wagering terms are properly fulfilled.
• Customer Support: Responding to enquiries, resolving complaints, processing account change requests, and providing technical assistance.
• Security & Fraud Prevention: Detecting suspicious activity, preventing money laundering, identifying duplicate accounts, and protecting the integrity of the platform from exploitation.
• Legal Compliance: Complying with applicable Malaysian legal requirements, including the retention of transaction records for periods specified by the relevant authorities.
• Platform Communications: Sending important notifications about your account, terms updates, and security-related information. We may also send promotional content if you have opted in to receive it.
• Platform Improvements: Analysing usage patterns in aggregate (not at an individual level) to improve the design, performance, and functionality of the suka2cuci platform.

Suka2cuci does not use your data for any third-party advertising purposes, does not sell user profiles to marketing companies, and does not use your data to make automated decisions that affect your rights without human involvement.

suka2cuci does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes. This is our absolute policy. However, there are limited circumstances in which we may share your data with certain parties:

• Technical Service Providers: We work with trusted third-party service providers for specific functions such as server infrastructure, payment processing, and platform analytics. All providers are bound by strict confidentiality agreements and may only use your data for the purposes we specify.
• Payment Gateway: When you make a deposit or withdrawal, the necessary transaction details are shared with the relevant payment provider (such as Touch 'n Go eWallet, GrabPay, or your FPX bank) solely for the purpose of processing that transaction.
• Legal Requirements: suka2cuci may disclose your personal information when required to do so by Malaysian law, court order, or direction from a competent authority. In such circumstances, we will comply with all legal obligations while taking reasonable steps to protect your privacy to the extent permitted.
• suka2cuci Rights Protection: In cases of suspected fraud, money laundering, or serious breaches of terms, suka2cuci reserves the right to share relevant information with the appropriate authorities for investigation and prosecution purposes.

In all of the data-sharing scenarios described above, suka2cuci ensures that only the minimum necessary information is shared, and that recipients are bound by appropriate confidentiality obligations. We never share health data, religious information, or any category of sensitive data that you may have disclosed to us in the context of responsible gambling.

suka2cuci continually invests in security infrastructure to ensure your data is protected at all times. The concrete protective measures we have implemented include:

• Encryption in Transit: All communications between your device and suka2cuci's servers are encrypted using TLS 1.3 with a 256-bit SSL certificate. This ensures that no one can intercept or read your data as it travels between your device and our platform.
• Encryption at Rest: Sensitive data stored in suka2cuci's databases, including personal information and transaction data, is encrypted using strong encryption standards. Your password is never stored in plain text — it is hashed using a secure algorithm.
• Strict Access Controls: Only suka2cuci staff with a legitimate business need may access members' personal data. All access is logged and monitored. Employees who misuse their access to data will face disciplinary action and may be reported to the relevant authorities.
• Regular Security Audits: The suka2cuci platform undergoes periodic independent security audits to identify and remediate vulnerabilities before they can be exploited. Audit findings are addressed as a high priority.
• Two-Factor Authentication: suka2cuci provides and encourages the use of two-factor authentication (2FA) via SMS OTP for all member accounts, adding an extra layer of protection that blocks unauthorised access even if your password has been compromised.
• 24/7 Monitoring: Our automated monitoring system operates around the clock to detect suspicious activity, unusual login attempts, and any anomalies that may indicate a security threat. All alerts are responded to by our security team promptly.

While suka2cuci takes all reasonable steps to protect your data, no online system can guarantee absolute 100% security. We encourage you to play your part in keeping your account safe — use a strong password, enable 2FA, never share your login credentials, and contact us immediately if you suspect any suspicious activity.

suka2cuci retains your personal data for as long as necessary to fulfil the purposes of collection stated in this Privacy Policy, or as required under Malaysian law. The following are our data retention period guidelines:

• Active Account Data: For as long as your account remains active, we retain all your registration and profile information to ensure you can use the platform seamlessly.
• Financial Transaction Records: All deposit and withdrawal records are retained for a minimum of 5 years from the transaction date, in line with Malaysian legal requirements for financial recordkeeping. This includes transactions made via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, and other local payment methods.
• Game Activity Logs: Game history and betting activity are retained for 2 years for technical support, fraud detection, and dispute resolution purposes.
• Customer Support Communications: Live chat transcripts, emails, and support tickets are retained for 1 year from the date of communication.
• After Account Closure: When an account is closed at your request, suka2cuci will delete or anonymise your personal information within 90 days, except for data that must be retained to comply with legal requirements or to resolve any outstanding claims or disputes.

Once the retention period expires, your data will be securely deleted or permanently anonymised from suka2cuci's systems so it can no longer be linked back to you.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and our commitment suka2cuci itself, you have the following rights regarding the personal data we hold about you:

To exercise any of the rights above, please contact the suka2cuci team via live chat or email at support@suka2cuci.top. We will verify your identity before processing any data-related request to ensure the security of your information. All valid requests will receive a response within 30 working days.

Platform suka2cuci uses cookies and similar technologies to ensure the platform functions correctly and to deliver the best possible experience. Below is an explanation of the types of cookies we use:

Essential cookies cannot be disabled as they are required for the platform's core functionality. Optional cookies can be managed through your browser settings. Please note that disabling certain cookies may affect your experience on the suka2cuci platform. For more information on managing cookies in your browser, refer to your browser's help guide.

During account registration suka2cuci, you will be asked whether you consent to receiving marketing communications from us. This consent is entirely optional — declining will not affect your ability to use the platform or claim any bonuses you are eligible for.

If you have given your consent, we may send you:

• Information on new promotions, bonuses, and special offers from suka2cuci
• Notifications about new games added to the platform
• Sports Betting updates on upcoming Malaysia Super League, EPL, BWF badminton, and esports matches
• Invitations to exclusive VIP events and tournaments

You may withdraw this consent and stop receiving marketing communications at any time by clicking the "Unsubscribe" link at the bottom of any marketing email we send, or by contacting the suka2cuci support team directly.

Please note that there are certain communications we are required to send you in relation to your account regardless of your marketing preferences — these include security notifications, transaction confirmations, important terms updates, and responses to your support enquiries. These communications are necessary for the security and management of your account and cannot be opted out of.

suka2cuci reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or how our platform operates. When we make amendments:

• The "Last Updated" date at the top of this page will be revised accordingly.
• For material amendments (significant changes to how we use your data), we will notify you via an in-platform notification or email at least 14 days before the changes take effect.
• For minor amendments (such as language updates or clarifications), changes may take effect immediately without prior notice.

Your continued use of the suka2cuci platform after any amendments to the Privacy Policy take effect will be considered your acceptance of the updated policy. If you do not agree with any changes, you may close your account by contacting our support team.

We encourage you to review this Privacy Policy from time to time so you are always up to date on how suka2cuci protects your information.

If you have any questions, concerns, or requests relating to this Privacy Policy or how suka2cuci managing your personal data, we strongly encourage you to reach out to us. We are committed to addressing all privacy enquiries with seriousness and transparency.

The latest version of this Privacy Policy was updated in January 2026 and applies to all registered suka2cuci members in Malaysia. Thank you for taking the time to read this document — your trust is the foundation of everything we do at suka2cuci.